To meet and exceed expectations of increasingly tech-savvy clients, financial institutions need a set of front office products that ensure a positive customer experience with every interaction, regardless of the channel. COBIS Customer Experience meets this need by allowing excellent customer service from any channel, anywhere, anytime.
COBIS Customer Experience offers:
- Availability: Access to products and services 24/7
- Security: Access and transaction control
- Centralized channel management: Control of all channels from a single point
- Personalized interaction: Some examples are customizable menus, notifications, and service offerings
- Same user experience through multiple devices: PCs, smartphones, tablets