Support Center
	The COBIS Support Center is located in Quito, Ecuador, and offers two types of client support. Our Help Desk Analysts provide full-time attention to our clients and immediate follow-up for incidents, while our Product Specialists come up with solutions to our clients’ ongoing software needs.
		Telephone Support   Email Support You can request technical support via telephone at the following numbers: Telephone 593 (2) 380-1192 Ext. 553 and 444 Monday—Friday, 8:30am to 5:30pm.   Mobile Phone 593 (9) 9825317 or 593 (9) 9825316 Non-office hours, holidays, and weekends.   Skype http://www.skype.com Username: soporte_2006   You can request support by sending a message to one of the following email addresses. Please include your general client company information and a short description of the problem, including its scope and urgency. Main Email support.center@macosa.com   Alternate Email support.center.cobis@gmail.com   Mobile Email soporte.macosa@movistar.ec.blackberry.com
Getting Real-time Support The COBIS Support Center offers the GoToAssist tool to provide remote support in real-time, in case of urgent support requests. In these cases we will inform the Client of how to use the tool, necessary procedures, and the date and time of the session, all by email. GoToAssist is a remote-support tool that is easy to use. It requires an Internet connection on the part of the Client in order to receive support.