Support Center - cobiscorp banking technology partners

Support Center

The COBIS Support Center is located in Quito, Ecuador, and offers two types of client support. Our Help Desk Analysts provide full-time attention to our clients and immediate follow-up for incidents, while our Product Specialists come up with solutions to our clients’ ongoing software needs.

We provide support through:

4 contact points (7x24)

Telephone

Offices:
+593 2 380 1192 EXT: 553 and 444
Monday through Friday, 8:30am to 5:30pm.
Mobile Phones:
+593 9 982 5317 or
593 9 982 5316
PBX 593 2 380 2920
After office hours, holidays, and weekends.

Skype

http://www.skype.com
Username - Soporte.cobis

E- mail

support.center@cobiscorp.com
Alternate Email
support.center.cobis@gmail.com

Mobile Email
soporte.cobis@movistar.ec.
blackberry.com

The COBIS Support Center offers the GoToAssist tool to provide real-time remote support, in case of urgent requests. In these cases we will inform the Client of how to use the tool, the necessary procedures, and the date and time of the session, all by email.

GoToAssist is a remote-support tool that is easy to use. It requires an Internet connection on the part of the Client in order to receive support.

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